Careers

About the Role

Position: Full-Time Client Care Specialist
Location: Hope Veterinary Care

About Us:
Hope Veterinary Care is a small animal practice with a close-knit, 2-3 doctor team dedicated to providing exceptional care to our patients and clients. We are proud to offer a balanced work-life schedule with no evening or Sunday hours. As a full-time Client Care Specialist, you’ll work four weekdays and two half-days (Saturday and Monday).

Position Overview

The Client Care Specialist is the first point of contact for all clients, providing an exceptional experience both in person and over the phone. Responsibilities include:

• Handling client inquiries and managing client accounts.
• Scheduling appointments and coordinating services.
• Delivering warm, personalized care to all clients and their pets.

This role offers an opportunity to work in a fun, professional, and supportive environment that fosters personal and professional growth. If you love animals, thrive in fast-paced environments, and have a passion for veterinary care, this is the perfect opportunity for you!

Key Skills & Qualifications

We are looking for candidates with the following qualities:

• Passion for pet welfare and commitment to our mission of delivering excellent care.
• Exceptional communication skills, embracing client education and responsible pet ownership.
• Strong organizational skills with the ability to multitask, take initiative, and manage time effectively.
• Calm under pressure in a fast-paced, dynamic environment.
• Trustworthy, friendly, and team-oriented – able to work independently when needed.

What We Offer

We value the well-being and professional growth of every team member. As part of the Hope Veterinary Care family, you’ll enjoy:

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance 
• 401(k) matching & Roth Retirement Savings Plan 
• Flexible Spending Account 
• 529 Savings Plan 
• Tuition Support Program 
• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision 
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance 
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child 
• Sick Time / Paid Time Off 
• Free/discounted lab work for all employee pets 
• Pet discounts on services and products 
• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 
• Professional development opportunities  
• Continuing education allowance 
• Uniform allowance  

Lifestyle Benefits: 

• Six paid holidays 
• Employee Assistance Program 
• Employee discount program 

Why Join Us?

At Hope Veterinary Care, we believe in fostering mentorship and leadership opportunities that allow each member of our team to grow personally and professionally. We strive to help you become the best version of yourself while making a meaningful difference in the lives of pets and their owners.

Ready to Apply?

Come join our family! If you’re passionate about veterinary care and eager to contribute to a mission-driven team, we’d love to meet you.  Apply today and take the next step in a rewarding veterinary career.

We look forward to your contributions toward our mission and welcoming you to the Hope Veterinary Care team!

Diversity, equity, and inclusion are core values at Hope Veterinary Care and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.