Careers

About the Role

Are you passionate about animals and love helping people? Join our family-oriented, fun, and energetic team at Pet Care Clinic of the High Country as a Customer Service Representative (CSR)! We're looking for a friendly, enthusiastic individual to help support our growing veterinary practice and make a difference in the lives of pets and their families.

What You’ll Do:

• Be the welcoming face and voice of our clinic.
• Schedule appointments, answer calls, and manage client communication with a smile.
• Assist in maintaining a smooth workflow for our veterinarians and technicians.
• Ensure a positive and professional experience for our clients and their pets.
• Keep accurate records and maintain confidentiality.

Hours:

• Full-Time: 32-40 hours per week
• Flexible scheduling options:
• 4 days/week, 10-hour shifts (7 AM-5 PM or 8 AM-6 PM)
• 5 days/week, 8-hour shifts available if preferred
• What We’re Looking For
• Love for animals and a commitment to their well-being.
• Exceptional communication and organizational skills.
• A positive attitude and team-player mindset.
• Experience in a veterinary or customer service setting is preferred but not required—we’re happy to train the right person!

What We Offer:

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance 
• 401(k) matching & Roth Retirement Savings Plan 
• Flexible Spending Account 
• 529 Savings Plan 
• Tuition Support Program 
• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision 
• Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance 
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only) 
• Sick Time / Paid Time Off 
• Free/discounted lab work for all employee pets 
• Pet discounts on services and products 
• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 
• Professional development opportunities  
• Continuing education allowance 
• Uniform allowance  

Lifestyle Benefits: 

• A flexible schedule of 8 or 10-hour shifts
• Six paid holidays 
• Employee Assistance Program 
• Employee discount program 

Why Join Us?

At Pet Care Clinic of the High Country, we believe in making every day enjoyable while working hard to provide the best care for our clients and their pets. We’re a close-knit group that loves to laugh, support one another, and celebrate our shared passion for animals.

If this sounds like the place for you, we’d love to meet you! Apply today and let’s make a difference together—one tail wag at a time! We can’t wait to welcome you to our team!

Diversity, equity, and inclusion are core values at Pet Care Clinic of the High Country and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.