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About the Role

Are you passionate about animals and dedicated to providing outstanding customer service? South Anderson Veterinary Clinic is looking for a friendly and compassionate Customer Service Representative (CSR) to be the first point of contact for our clients and their pets. This is a part-time position with the potential to transition into full-time.  

Qualifications for this position include a genuine love for animals, excellent communication skills, and a knack for problem-solving. Prior customer service experience is a plus, but a positive attitude and a willingness to learn are a must. We do our best to live out our values of Respect, Education, Compassion, and Honesty on a daily basis with our clients and each other. We strive to provide more quality days together for our clients and patients. If you're ready to unleash your potential in a rewarding environment where every day brings new challenges and opportunities to make a difference in the lives of pets and their owners, then come join our pack! 

We enjoy a positive clinic culture and excellent benefits, including: 

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance  

• 401(k) matching & Roth Retirement Savings Plan  

• Flexible Spending Account (full-time only) 

• 529 Savings Plan  

• Tuition Support Program (full-time only) 

• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision (full-time only) 

• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only) 

• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full time only) 

• Sick Time / Paid Time Off  

• Free/discounted lab work for all employee pets  

• Pet discounts on services and products  

• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program  

• Professional development opportunities  

• Continuing education allowance  

• Uniform allowance  

• A vibrant Facebook community where like-minded teammates come together to share ideas, swap experiences, and uplift each other with support and inspiration! 

Lifestyle Benefits: 

• Six paid holidays (full-time only) 

• Employee Assistance Program  

• Employee discount program 

As a CSR for South Anderson Veterinary Clinic, you will be responsible for the following: 

• Manage day-to-day operations of the veterinary office 

• Maintain a clean environment 

• Properly answer multi-line phone system: assess, prioritize, and direct phone callers. 

• Maintain a professional reception area 

• Greet & welcome client and patients 

• Check in clients/patients, collect pertinent information 

• Confirm the next day's appointments according to protocol 

• Schedule client/patients for efficient use of doctor & staff time 

• Must be comfortable with Windows-based computer software 

• Collect payment from patients at the time of treatment 

• Learn the details of our practice management system 

• Make follow-up appointments as needed 

Personal Requirements 

***Please note the following requirements and preferences of applicants for all positions at South Anderson Veterinary Clinic: 

Physical Requirements 

Please be sure you are comfortable with the following, as they are a regular part of our day: 

• Active movement throughout the day: walking, standing, squatting, etc. (not a sedentary position). 

• Ability to lift 40 pounds 

Education/Experience 

• High School Diploma 

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