Careers

About the Role

Are you an animal lover who also happens to excel at providing top-notch customer service? If so, we have the purr-fect job for you at our veterinary hospital! As a Customer Service Representative, you'll be the friendly face and caring voice that greets our clients and their furry friends. Your responsibilities will include answering phone calls with a smile, scheduling appointments with finesse, and assisting pet owners with any questions or concerns they may have. Don't worry, there will be plenty of tail-wagging moments and adorable purrs to brighten your day!

Qualifications for this position include a genuine love for animals, excellent communication skills, and a knack for problem-solving. Prior customer service experience is a plus, but a positive attitude and a willingness to learn are a must. We do our best to live out our values of Respect, Education, Compassion, and Honesty on a daily basis with our clients and each other. We strive to provide more quality days together for our clients and patients. If you're ready to unleash your potential in a fast-paced and rewarding environment where every day brings new challenges and opportunities to make a difference in the lives of pets and their owners, then come join our pack! Apply now and let's create some pawsitively amazing experiences together!

P.S. - If you think you can keep up with us, please apply! Prior experience is a bonus, not a requirement. 

As a CSR for South Anderson Veterinary Clinic, you will be responsible for the following:

• Manage day-to-day operations of the veterinary office
• Maintain a clean environment
• Properly answer multi-line phone system: assess, prioritize, and direct phone callers.
• Maintain a professional reception area
• Greet & welcome clients and patients
• Check-in clients/patients, collect pertinent information
• Confirm the next day's appointments according to protocol
• Schedule client/patients for efficient use of doctor & staff time
• Must be comfortable with Windows-based computer software
• Collect payment from patients at the time of treatment
• Learn the details of our practice management system Impromed Infinity 
• Make follow-up appointments as needed

Personal Requirements

***Please note the following requirements and preferences of applicants for all positions at South Anderson Veterinary Clinic:

Physical Requirements

Please be sure you are comfortable with the following, as they are a regular part of our day:

• Active movement throughout the day: walking, standing, squatting, etc. (not a sedentary position).
• Ability to lift 40 pounds

Education/Experience

• High School Diploma
• Two years of office experience desired
• Legible handwriting
• Associate's or Bachelor's Degree preferred

Interpersonal

• Good interpersonal skills
• Enjoy animal interaction
• Effective verbal skills
• Must be a TEAM player
• Able to adapt to office policy improvements
• Conflict resolution experience
• Customer service or patient relations experience
• Quick response/accurate data entry

What's in it for you:

Financial Benefits: 

• A flexible approach to compensation that will reflect your skillset and future performance
  • $12.00 - $17.00 per hour
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program 

Wellness Benefits: 

• Health Insurance, including medical, dental, and vision
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program 

Workplace Benefits: 

• Quarterly Team Rewards Bonus Program
• Professional development opportunities 
• Continuing education allowance
• Uniform allowance 
• Ability to join our VetCor Techlife Facebook group of over 800 veterinary technicians company-wide

Lifestyle Benefits:

• Six paid holidays
• Employee Assistance Program
• Employee discount program

Diversity, equity, and inclusion are core values at South Anderson Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.