Life

About the Role

Due to an uptick in business, Veterinary Services of Aiken is seeking to add a full-time Client Care Representative to our team.  While experience in the veterinary space would be ideal, we are willing to train someone with the “it factor” we look for.

Our CCRs are the face and voice of the practice, and are responsible for much more than simply answering phones and scheduling appointments.  You will be expected to become well versed in our medical protocols and terminology, and learn how to ask clients the right questions on the phone to best help their pets. You must be able to handle financial transactions correctly and efficiently, and be comfortable with client communication technology such as two way texting, emailing and online booking.  You must be comfortable around animals and the smells and messes that sometimes come along with them. 

Ours is a fast-paced environment, so you must be able to switch gears seamlessly and remember to circle back to the previous task all while keeping multiple balls in the air. 

The CCRs work a fulltime schedule that is typically four 10-hour days per week with rotating Saturday mornings.  We close for one hour each day for lunch.  While the daily hours may fluctuate slightly, you must be available to work 7:30 AM to 6:00 PM during the week and 8:00 AM to 11:00 AM on Saturdays. 

We offer a full suite of benefits, including:

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance 
• 401(k) matching & Roth Retirement Savings Plan 
• Flexible Spending Account 
• 529 Savings Plan 
• Tuition Support Program 
• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision 
• Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance 
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only) 
• Sick Time / Paid Time Off 
• Free/discounted lab work for all employee pets 
• Pet discounts on services and products 
• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 
• Professional development opportunities  
• Continuing education allowance 
• Uniform allowance  

Lifestyle Benefits: 

• Six paid holidays 
• Employee Assistance Program 
• Employee discount program 
• A fun and inclusive work environment (yes, occasional puppy cuddles included!)

To apply, please submit a resume and a cover letter explaining why we should meet you.  We will only contact those candidates we wish to pursue; please, no phone calls.  

Come join our team! We look forward to your contributions toward a meaningful mission where you will make a difference in the lives of pets and their owners!

Diversity, equity, and inclusion are core values at Veterinary Services of Aiken and VetCor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.