Careers

About the Role

Are you an animal lover who also happens to excel at providing top-notch customer service? If so, we have the purr-fect job for you at our veterinary hospital!

As a Customer Service Representative, you'll be the friendly face and caring voice that greets our clients and their furry friends. Your responsibilities will include answering phone calls with a smile, scheduling appointments with finesse, and assisting pet owners with any questions or concerns they may have. Don't worry, there will be plenty of tail-wagging moments and adorable purrs to brighten your day!

Qualifications for this position include a genuine love for animals, excellent communication skills, and a knack for problem-solving. Prior customer service experience is a plus, but a positive attitude and a willingness to learn are a must. We do our best to live out our values of Respect, Education, Compassion, and Honesty daily with our clients and each other. We strive to provide more quality days together for our clients and patients. If you're ready to unleash your potential in a fast-paced and rewarding environment where every day brings new challenges and opportunities to make a difference in the lives of pets and their owners, then come join our pack! Apply now and let's create some pawsitively amazing experiences together!

As a CSR for South Anderson Veterinary Clinic, you will be responsible for the following:

• Manage day-to-day operations of the veterinary office
• Maintain a clean environment
• Properly answer multi-line phone system: assess, prioritize, and direct phone callers.
• Maintain a professional reception area
• Greet & welcome client and patients
• Check in clients/patients, collect pertinent information
• Confirm the next day's appointments according to protocol
• Schedule client/patients for efficient use of doctor & staff time
• Must be comfortable with Windows-based computer software
• Collect payment from patients at the time of treatment
• Learn the details of our practice management system Impromed Infinity 
• Make follow-up appointments as needed

Physical Requirements

Please be sure you are comfortable with the following, as they are a regular part of our day:

• Active movement throughout the day: walking, standing, squatting, etc. (not a sedentary position).
• Ability to lift 40 pounds

  
Education/Experience

• High School Diploma
• Two years of office experience desired
• Legible handwriting
• Associate's or Bachelor's Degree preferred
• Office skills for 2+ years
• Customer Experience of at least 3+ years  
• Prior experience in the veterinary field is a bonus, not a requirement.

Interpersonal Skills

• Good interpersonal skills
• Enjoy animal interaction
• Effective verbal skills
• Must be a TEAM player
• Able to adapt to office policy improvements
• Conflict resolution experience
• Customer service or patient relations experience
• Quick response/accurate data entry

What's in it for you: 

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance 
• 401(k) matching & Roth Retirement Savings Plan 
• Flexible Spending Account 
• 529 Savings Plan 
• Tuition Support Program 
• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision 
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance 
• Sick Time / Paid Time Off 
• Free/discounted lab work for all employee pets 
• Pet discounts on services and products 
• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 
• Professional development opportunities  
• Continuing education allowance 
• Uniform allowance  
• Lifestyle Benefits: 
• Six paid holidays 
• Employee Assistance Program 
• Employee discount program 

 
 
Come join our team! We look forward to your contributions toward a meaningful mission where you will make a difference in the lives of pets and their owners! 

 Diversity, equity, and inclusion are core values at South Anderson Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.